At Hayat Dawakhana®, your satisfaction and well-being come first. We strive to ensure every product meets our quality standards. If something isn’t right, our Return & Exchange Policy makes the process easy and transparent.

1. Return Policy

Eligibility for Returns

You may request a return if:

• The request is made within 14 days of receiving the product (only for eligible items).
• The product is not delivering expected results, and you have consulted our support team for proper usage guidance.

Non-Returnable Items

For safety, hygiene, and regulatory compliance, the following items cannot be returned:

• Customized or special orders
• Any product that has been opened, used, or tampered with
• Items not purchased directly from hayatdawakhana.com

How to Initiate a Return

To start a return, simply:

1. Email us at hayatdawakhana20@gmail.com
2. Include:

• • Your order number
  • Reason for return
  • Photos of the product/package (if applicable)

Our support team will review your request and provide instructions.

Return Shipping Costs

• If the return is due to our mistake (wrong item, defective item, damaged parcel), we cover all shipping costs.
• For all other return reasons, the customer is responsible for shipping charges.

2. Exchange Policy

Eligibility for Exchange

You may request an exchange within 14 days if:

• You received a defective, damaged, or wrong product
• The item is unused, sealed, and in its original packaging

How to Request an Exchange

Email hayatdawakhana20@gmail.com with:

• Order number
• Details of the issue
• Photos as proof (if applicable)

Once approved, we will immediately process a replacement.

3. Important Notes

• Returns/exchanges must include all original packaging.
• Items returned without approval will not be accepted.
• We do not offer returns/exchanges based on personal preference once the product is opened.

💚 We are here to help

If you're unsure how to use a product, we encourage you to contact our hakims for free guidance before requesting a return.