RETURN & EXCHANGE POLICY

At HayatDawakhana®, we are dedicated to your satisfaction and well-being. We take pride in offering products with outstanding results and providing exceptional customer service. If you are not completely satisfied with your purchase, we are here to assist you with a worry-free process.

1. 14-Day Money Back Guarantee:

We are confident in the quality of our products. That’s why we offer a 14-day money-back guarantee on specific products. If you feel the desired results are not being achieved:
  • You can request a refund within 14 days of purchase.
  •  We also offer a free consultation with our expert physicians. You can avail of this service:
  • On-call consultation for guidance and product usage.
  • In-person checkup at our physical clinic for personalized advice.

2. Return Policy:

Eligibility for Returns:
You can return a product if:
  • You request a return within 14 days (for eligible products).
  • You feel the product is not delivering the promised results (after consulting with our team).
Non-Returnable Items:
For safety and hygiene reasons, the following items are non-returnable:
  • Customized or special orders.

How to Initiate a Return:

  1. Contact us at care@hayatdawakhana.com with your order details and reason for return.
  2. Attach photos of the product (if applicable).
  3. Our team will review your request and guide you through the return process.

Return Shipping Costs:

  • If the return is due to our error (e.g., wrong or defective item), we will cover the shipping cost.
  • For other reasons, customers are responsible for return shipping charges.

3. Exchange Policy:

Eligibility for Exchange:
You can request an exchange if:

  • The product is defective or damaged.
  • You received the wrong item.
  • The request is made within 14 days of receiving the product.

How to Exchange a Product:

  1. Contact us at care@hayatdawakhana.com with your order number and exchange details.
  2. Provide proof of the issue (photos, if applicable).
  3. Once approved, we will process the exchange promptly.

4. Refund Policy:

Refund Process:

  • Refunds will be initiated once the returned product is inspected and approved.
  • The refund will be processed to your original payment method within 7–10 business days.

5. Free Consultation for Better Results:


If you feel a product is not delivering the desired results, we encourage you to:

  • Contact our hakims for a free on-call consultation.
  • Visit us for an in-person checkup to receive customized advice and solutions.

Our team is always here to ensure you achieve the best results from our products.

At HayatDawakhana®, your health and satisfaction are our top priorities. Thank you for choosing us for your wellness journey