RETURN & EXCHANGE POLICY
At HayatDawakhana®, we are dedicated to your satisfaction and well-being. We take pride in offering products with outstanding results and providing exceptional customer service. If you are not completely satisfied with your purchase, we are here to assist you with a worry-free process.
1. 14-Day Money Back Guarantee:
We are confident in the quality of our products. That’s why we offer a 14-day money-back guarantee on specific products. If you feel the desired results are not being achieved:- You can request a refund within 14 days of purchase.
- We also offer a free consultation with our expert physicians. You can avail of this service:
- On-call consultation for guidance and product usage.
- In-person checkup at our physical clinic for personalized advice.
2. Return Policy:
Eligibility for Returns:You can return a product if:
- You request a return within 14 days (for eligible products).
- You feel the product is not delivering the promised results (after consulting with our team).
For safety and hygiene reasons, the following items are non-returnable:
- Customized or special orders.
How to Initiate a Return:
- Contact us at care@hayatdawakhana.com with your order details and reason for return.
- Attach photos of the product (if applicable).
- Our team will review your request and guide you through the return process.
Return Shipping Costs:
- If the return is due to our error (e.g., wrong or defective item), we will cover the shipping cost.
- For other reasons, customers are responsible for return shipping charges.
3. Exchange Policy:
Eligibility for Exchange:
You can request an exchange if:
- The product is defective or damaged.
- You received the wrong item.
- The request is made within 14 days of receiving the product.
How to Exchange a Product:
- Contact us at care@hayatdawakhana.com with your order number and exchange details.
- Provide proof of the issue (photos, if applicable).
- Once approved, we will process the exchange promptly.
4. Refund Policy:
Refund Process:
- Refunds will be initiated once the returned product is inspected and approved.
- The refund will be processed to your original payment method within 7–10 business days.
5. Free Consultation for Better Results:
If you feel a product is not delivering the desired results, we encourage you to:
- Contact our hakims for a free on-call consultation.
- Visit us for an in-person checkup to receive customized advice and solutions.
Our team is always here to ensure you achieve the best results from our products.
At HayatDawakhana®, your health and satisfaction are our top priorities. Thank you for choosing us for your wellness journey