FAQ
Q1. What is Hayat Dawakhana?
Hayat Dawakhana® is a herbal and wellness store offering traditional, research-based herbal products for general health, energy, digestion, skin, hair, immunity, and more. Our aim is to provide safe and natural support for your well-being.
Q2. Are your products registered or approved?
Our clinic is registered with relevant local authorities, and our formulations are prepared by experienced practitioners (hakims/physicians) using traditional herbal knowledge and quality-controlled ingredients.
Q3. Are your products a replacement for modern medicine?
No. Our products are not a substitute for medical treatment. They are meant to support general health and wellness. Always consult a qualified doctor for diagnosis, emergencies, or serious medical conditions.
Q4. How can I place an order on your website?
You can:
- Browse products and add them to cart
- Proceed to checkout
- Enter your details and select payment method
- Confirm your order, you’ll receive an SMS or email confirmation
Q5. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account helps you track orders and reorder easily.
Q6. Can I change or cancel my order after placing it?
If your order is not yet dispatched, we may be able to change or cancel it. Contact us as soon as possible at hayatdawakhana20@gmail.com or +92-321-1250125.
Q7. What payment methods do you accept?
We currently offer:
- Cash on Delivery (COD)
- JazzCash
- Easypaisa
Q8. Is Cash on Delivery (COD) available all over Pakistan?
Yes, COD is available in most cities and towns across Pakistan through our courier partners. Extremely remote locations may have limitations based on the courier’s coverage.
Q9. Do you deliver all over Pakistan?
Yes, we deliver to most cities and regions across Pakistan via trusted courier services.
Q10. What are your shipping charges?
- Free Shipping on orders of Rs. 2,000 and above
- Rs. 300 standard shipping for orders between Rs. 100 – Rs. 1,999
Q11. How long will my order take to arrive?
Most orders are delivered within 3–5 working days, depending on your city and courier conditions. Remote areas may take slightly longer.
Q12. Do you offer international shipping?
At the moment, we primarily deliver within Pakistan. For special international requests, you may contact us at hayatdawakhana20@gmail.com.
Q13. Can I pick up my order from your clinic or branch?
Yes, you can choose In-Store Pickup at checkout (if available in your city). Orders are usually ready within 4 hours on working days.
Q14. What should I bring for in-store pickup?
Please bring your order confirmation SMS or email and a valid mobile number used at the time of placing the order.
Q15. Do you accept returns or exchanges?
Yes, we offer returns and exchanges on eligible products as per our Return & Exchange Policy. Products must meet the conditions mentioned there (time limit, condition, etc.).
Q16. Do you offer a money-back guarantee?
Selected products are covered by a 14-day money-back guarantee if you are not satisfied with the results, subject to the terms in our Refund Policy.
Q17. How do I request a return, exchange, or refund?
Simply email us at hayatdawakhana20@gmail.com with your order number, issue details, and photos (if applicable). Our team will review and guide you through the next steps.
Q18. Are there any side effects of your herbal products?
Our formulas are herbal-based, but every body is different. If you have allergies, are on medication, pregnant, breastfeeding, or have a medical condition, consult your doctor or our hakims before use.
Q19. How long does it take to see results?
Results vary from person to person depending on lifestyle, diet, and health condition. Herbal products usually work gradually and may take a few weeks of consistent use.
Q20. Can pregnant or breastfeeding women use your products?
Not all products are suitable in pregnancy or breastfeeding. Always consult your doctor or contact our team/hakims for guidance before using any product in such conditions.
Q21. Can children use your products?
We have specific products and dosages designed for children. Please follow the label instructions and consult our hakims or your pediatrician before giving any product to a child.
Q22. Do you offer free consultation?
Yes. We provide free consultation with our experienced hakims/physicians to help you choose the right products and guide you on proper usage.
Q23. How can I get a consultation?
You can:
- Call or WhatsApp on our official number
- Email your query to hayatdawakhana20@gmail.com
- Visit our physical clinic during working hours (details on our Contact page)
Q24. Will my order be packed discreetly?
Yes. We understand privacy concerns, especially for personal products. We use discreet and secure packaging without mentioning product details on the outside.
Q25. Is my personal data safe on your website?
Absolutely. Our website is SSL secured, and all your personal and payment details are encrypted. We do not sell or misuse your data. For full details, please see our Privacy Policy.
Q26. How can I contact Hayat Dawakhana?
You can reach us at:
📧 Email: hayatdawakhana20@gmail.com
📞 Phone: +92-321-1250125
Q27. What are your working hours?
Our online store is open 24/7.
Customer support and clinic timings may vary; please check our Contact Us page or call for current timings.