Refund Policy

At Hayat Dawakhana®, we offer a transparent and fair refund process to ensure peace of mind when shopping with us.

1. 14-Day Refund Guarantee

Certain products come with a 14-day money-back guarantee. If you feel the product is not providing the expected results, you may request a refund within 14 days of purchase.

Before requesting a refund, we encourage you to:

  • Contact our expert physicians/hakims for a free consultation
  • Get personalized usage guidance to help achieve proper results

2. Refund Eligibility

Refunds are applicable when:

  • The product is eligible for the 14-day guarantee
  • A return has been approved and the item is received back (if required)
  • The product is in acceptable condition as per our return guidelines

3. Refund Process

Once the returned item is received and inspected:

  • Your refund will be approved or rejected
  • Approved refunds are processed to your original payment method
  • Please allow 7–10 business days for the amount to appear in your account

4. Non-Refundable Items

Refunds are not issued for:

  • Opened or used products (unless defective)
  • Customized or special-order products
  • Products not purchased through our official website

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

6. Contact Us for Support

We are always here to guide you:

  • Free on-call consultation with expert hakims
  • In-person checkups available at our clinic

Your health and satisfaction remain our top priority.