Shipping Policy

At Hayat Dawakhana®, we aim to deliver your herbal wellness products quickly, safely, and reliably across Pakistan. Below is our complete and transparent Shipping Policy.

1. Shipping Coverage

We proudly ship to all cities and regions across Pakistan, using trusted courier partners to ensure fast and secure delivery.

2. Shipping Charges

Free Shipping

✔ Orders of Rs. 2,000 and above qualify for Free Delivery.

Standard Shipping

✔ A flat rate of Rs. 300 applies to orders between Rs. 100 – Rs. 1,999.
(This excludes extremely remote areas where courier surcharges may apply.)

3. Delivery Time

• All orders are processed within 24 hours (working days).
• Standard delivery takes 3 to 5 working days depending on your city.
• Remote areas may require additional time due to courier logistics.

Note:
Delays caused by weather, courier workload, strikes, or natural events are beyond our control, but we always assist customers promptly.

4. Payment Options

We offer multiple secure and convenient payment methods:

• Cash on Delivery (COD)
• JazzCash
• Easypaisa

All payments are processed safely using encrypted channels.

5. In-Store Pickup

Prefer to collect your order yourself? No problem.

• In-store pickup is available from any of our branches.
• Orders are typically ready within 4 hours.
• Please call ahead before arriving.
• Bring your order confirmation SMS or email to collect your package.

Accepted at Stores:
✔ Cash
✔ Debit/Credit Cards
✔ JazzCash / Easypaisa

6. Incorrect Address or Delivery Issues

To ensure smooth delivery, customers must provide accurate shipping information.
Hayat Dawakhana® is not responsible for delays or lost items caused by:

• Incorrect or incomplete address
• Unreachable phone number
• Courier inability to contact the customer

Our team will still fully assist you to resolve the issue quickly.

7. Contact Us

For any shipping-related questions or assistance, reach out anytime:

📧 Email: hayatdawakhana20@gmail.com
📞 Phone: +92-321-1250125

We are here to help you enjoy a smooth and convenient shopping experience.